Whether you want to blame Apple, Google, Amazon, Netflix, or any one of your favorite digital properties, we’re wired now to expect convenience. It’s easier now to find whatever you want or better yet, get a recommendation from AI, and then take an action.
When you think about finding content to accomplish a task at work, shouldn’t you also expect a Netflix-style level of convenience? Sadly, for too long marketers have put up with a subpar experience and it’s had a real impact on efficiency. Most studies place the time spent looking for the right content as taking anywhere from 4-6 hours per week per employee. 4-6 hours per week!
The primary purpose of a digital asset management (DAM) solution is to centralize content that’s ready for market—but that’s just the first step.
To really drive the value of a single source of truth, end users must be able to readily and easily access the content they need. For this to happen, it’s imperative to focus on core digital asset management integrations. Powerful integrations with DAM enable you to bring approved content into the existing, everyday workflow of your end user. They also help you balance the desire of end-user convenience with brand consistency and compliance.
In general, the most common DAM integrations fall into one of three categories:
- Content Intake
- Content Enrichment
- Content Distribution
In each of these three areas, I’ll tell you about one or two critical integrations that make your DAM the core content component of your customer experience technology.
Content Intake: DAM Integration with Adobe Creative Cloud
Without a doubt, the most common creative suite still used by designers of all content types is the Adobe Creative Cloud, including inDesign, Photoshop, and Premier. Creatives are always under pressure to meet constant deadlines so incorporating a DAM integration that creates a more efficient work process can be a huge relief. The most common use case is to allow a designer to pull content from your DAM directly into a Creative Cloud app and then check in the final asset to the DAM to reduce the likelihood of error and free up more time to focus on work.
Content Enrichment: DAM integration with PIM and Work Management
At the core of content findability and usage, is metadata and taxonomy.
Metadata and taxonomy determine where a file is located and how easily it can be found and used in a campaign. Today, most of the work of finding assets is manual, with the task of adding metadata to an asset falling to DAM librarians, content creators, or content originators depending on a company’s preference. Human variance and error can also cause inconsistencies in metadata and taxonomy.
Product Information Management (PIM) and work management tools are key because companies have found that they contain a vast amount of critical, non-visual data that can be used to enrich an asset.
A sustainable strategy is to integrate the DAM with other systems that enable the automatic flow and enrichment of an asset. This means that data about a product stored in a Product Information Management (PIM) tool or campaign information stored in a work management solution will become associated with the asset automatically, removing the potential for pesky human error. Adding a DAM for inRiver, a popular PIM solution, is one approach many marketing teams pursue.
Content Distribution: Your Marketing Cloud and Web CMS
Once content becomes findable, it’s critical that it finds its way into market!
By focusing your efforts on your main Marketing Cloud and your Web CMS, you can cover many of the most content-heavy channels you’ll encounter. Your channel owners will then be able to select from already-approved content within their solution’s existing interface and ensure faster speed-to-market and brand consistency.
Integrating DAM into these key capabilities will help you build out your content operations capability. But before you think integrations are simply a “nice to have,” integrations among systems make your marketing team nimbler and more effective at meeting customer needs.
Afterall, content is what drives your customer experience.
“Content encompasses everything communicated by a brand to an audience, whether it is internal or external. Marketing leaders must plan their content operations ecosystem to be adaptable for ingesting, organizing and managing all of these content types” – Gartner, The Future of Content Operations: How to Deliver Marketing in a Changing World
To learn about other integrations, including those with video delivery and social media, check out the Aprimo Marketplace and see what integrations your peers have put into practice!