April 21, 2023 | Petra Tant
Today’s organizations are creating an unprecedented volume of content to meet customer demand for great experiences. But the exponential growth of digital content has made it challenging for companies to manage their vast repositories of data efficiently. From images and videos to documents, audio files, and much more, enterprises face the daunting task of organizing, storing, and retrieving digital assets, which can number tens of thousands or more.
Fortunately, advances in artificial intelligence (AI) are transforming how digital asset management software operates, making it more intelligent, automated, and user-friendly. By automating and improving metadata generation, providing additional context and detail, and enabling natural language processing to interpret complex search queries, AI can significantly increase the efficiency and accuracy of finding and managing assets within a DAM, saving teams valuable time and effort and accelerating time to market.
This article takes a deeper dive into this conversation, exploring how AI is enhancing digital asset management software by revolutionizing the way businesses store, organize, access, and manage their digital assets.
As the volume and variety of assets continuously increase, it’s no surprise most Marketers are overwhelmed by the content management process. Though content is the primary way to engage buyers and customers, it remains trapped in silos, stored in various locations across numerous repositories, individual desktops, and even communication and collaboration tools like email and Slack. As a result, users either can’t find the assets they need, or it takes them far too much time and effort to find those assets.
In the 2022 State of B2B Content report, Forrester found that 73% of marketers maintain two to 10 repositories for content created by marketing, 58% say their organizations do not have a universal taxonomy, and 65% of marketing organizations struggle with content waste. As a result, marketers are spending significant time and energy trying to find assets, often duplicating efforts even when the content already exists. Ensuring brand compliance and the appropriate legal use of assets also become huge challenges. All of this has a severe impact on operational efficiency and scalability, increasing costs, risk, and time to market, and degrading the user experience.
Teams need to break free of this content chaos; that’s where DAM software comes in. However, it’s important to understand that not all DAMs deliver the same level of AI-powered capabilities today’s modern business requires to fully embrace the promise of DAM. For example, while some DAMs may offer Optical Character Recognition (OCR), the capability may not work for Word, PPT, PDFs, etc., which results in the DAM simply becoming a dumping ground vs. a strategic component of your content operations strategy.
Aprimo’s AI services extend beyond just tags and include descriptions, OCR, video and audio text track creation, similar item searches, facial recognition, and even the option to create customer-specific AI-based tagging models.
Aprimo’s AI-powered capabilities include:
Tagging based on Artificial Intelligence allows for assets to be tagged automatically when entering the DAM. This smart tagging service can take human work, human error, and human incompleteness out of adding metadata. Tagging assets or adding metadata to assets all serve the larger purpose of improving the searchability and findability of the assets in the DAM, therefore, stimulating asset reuse and increasing the ROI of the DAM.
Nowadays, most DAMs are equipped with smart tagging services, which are based on standard API services, such as Microsoft, Google, Amazon, Clarifai, and others. What most of these tagging services have in common is that they work on visual recognition, meaning they can describe an asset based on what you can ‘spy with your little eye’. The standard vision APIs describe images or videos with a generic vocabulary, making them applicable to everyone. More advanced DAMs can also plug in learned AI, which is based on Machine Learned models specifically designed for you as a customer. Additionally, they can even teach the DAM system to use company- and business-specific vocabularies for tagging.
Let’s look at an example:
A (generic) smart tagging service will use generic tags to describe the image, such as: person, human face, smile, cellphone, phone, clothing, woman, indoor, tableware, girl, coffee, cup, beauty, photography, sitting, drink, vacation, drinking, restaurant, cup.
A trained smart tagging service can provide tags that are more specific to your line of business. For example, if you are in the business of selling jewelry, you would probably like tags specifying the exact watch or bracelet the woman is wearing in the picture. On the other hand, if you are a retailer, you would probably want the smart tagging to be able to identify that the woman is wearing a striped classic shirt and that the model is Helena.
Business-specific tagging models can be taught to identify brands, products, objects, and people, making them extremely valuable in automated metadata generation. I tend to put it this way: to use a generic AI service, your effort should be low, and your expectation should be ‘good enough.’ But when using a trained AI service, your effort should be high, and your expectation should be ‘excellent’.
Custom Smart Tagging
Aprimo AI offers face detection technology to enable searching the DAM for similar faces.
As with most of the Aprimo AI features, you can control rules based on which imagery the face detection should work to avoid, running face IDs on content where it doesn’t make sense, or face IDs that shouldn’t be discoverable because of privacy reasons. It should be noted that the technology uses IDs and not names to make matches, so faces are kept anonymous.
If the service processes an image, a face ID will be created and stored for the asset. You can think of this as a kind of fingerprint of a face. This fingerprint is also stored in the face model – which is dedicated to your DAM tenant. If there are more people in an image, multiple face IDs will be generated for each face and also for faces of people who are not completely front-facing. The face model is built and refreshed in a background process each time faces are added to the DAM.
When a user requests to see similar faces on an image, the search process will send the detected faces to the AI service to ask for similar faces and provide this back as a search result. If multiple people are in the image, you will first get all the images matching as many people as possible, and further down in the result set you will find the imagery matching only some or one of the faces.
The Smart Cropping feature in Aprimo DAM, powered by Aprimo’s AI, does not use focal point cropping. So, what’s the difference?
Aprimo’s Smart Cropping feature uses AI to determine where to crop based on the areas of interest it detects. Areas of interest can be based on objects and people. The cropping algorithm works not just with one focal point in the image, but with all the areas of interest it detects. Aprimo’s Smart Cropping service is designed to protect the image integrity, so it will protect as much of the image and its original proportions as it can.
For images that feature one dominant object or person, which is more or less in the center of the image, there will be little differences between focal point cropping and AI-based cropping. However, once objects are no longer in the center of the image, the AI-based cropping algorithms will be better at protecting the proportions of the original image.
If a user sets a focal point, they would put it in the center of the lighthouse tower. You can see the pink dot on the picture where the user would likely set the focus point and make similar crops for both technologies below.
Focal point cropping:
AI-based cropping (note: the entire image not grayed out is the crop, not just inside the white lines):
Crops that are landscapes will come out looking very similar. There will be subtle differences in the proportion of sky and sea respectively above and under the lighthouse. With focal-based cropping, extra spacing will be divided equally from the focal point. With AI-based cropping, the proportions of the image will be respected, leaving less sea under the lighthouse than there is sky above it (compare top center images for both technologies).
More noticeable differences between the two technologies are visible in square and portrait crops. In focal point cropping, the lighthouse will be in the horizontal center (middle) of the cropping area, whereas with the AI-based crops the lighthouse will be slightly more to the right to respect the original proportion of the image.
Some pictures will lean more toward a focal point approach and some toward an AI-based approach. If technology makes a series of different crops on an image, there is a high probability that a user will have to finetune some crops in the series. It’s important to understand that as powerful as it is, technology will never get 100% of the crops right all the time. You may want to check the crop before it gets published, which you can’t do with dynamically rendered crops. It is much less risky to make crop renditions in a controlled environment and then push them on a CDN.
When looking at cropping approaches, you should evaluate the efficiency gains you will get from the technology, not solely based on the cropping algorithm but also based on the cropping implementation. Below are several questions to illustrate this point.
Smart Search, Smart Tagging, Facial Analysis, and Smart Cropping are just some of the ways AI already enhances digital asset management software usability in Aprimo, but we are already working towards more innovation in the platform using generative AI. As our roadmap rolls out and as AI continues to evolve, we will be making more integrations publicly available very soon. This is why we believe it is so important to work under a set of principles that will guide us in our responsible use of AI in our content operations platform.
Have you heard about our new ChatGPT integration? Check it out here.
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