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by gateB
Services
Service
gateB
Digital Asset Management, Plan & Spend, Productivity Management
Are you missing the resources to provide an Aprimo support team internally? Do you require an organization to provide support including 1st point of contact for your Aprimo users? gateB provides Managed Support Services for 1st Level Support, 2nd and 3rd Level Support, User Access Management, Asset Quality Control, Asset Tagging/Librarian Services, Ad-Hoc Training, and other related services to our customers as requested. This support package is tailored to the client and typically specifies support locations, request types, and an included monthly amount of support services hours.
Example: Option including 1st Level Support incl. Librarian Services:
A typical monthly Managed Support Service package for 1st, 2nd, and 3rd Level Support would look as followed (example, to be defined in detail together with the client):
Optional monthly Managed Support Services – ongoing support package incl. 1st Level Support (limited to 100/h per month)
Additional support services on top of the included Managed Support Services hours are available.
Here is what you’ll get:
by gateB
Are you providing an Aprimo support team internally for 1st level requests but looking to have an organization managing 2nd and 3rd level support for you? gateB provides Managed Support Services.
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by gateB
Are you using Aprimo as your strategic solution in marketing? But do you also get the right reports and dashboards to track your key KPIs and to see everything that is happening within Aprimo in simple dashboards? We provide you with services from our experienced data scientist team to set up custom reports and data visualizations specifically for you.
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by gateB
Would you like to have a refresher training or have new end users that need to be trained in-person/online, tailored to your configuration? We offer a package of 5 sessions (assuming up to 5 different user groups) at 1-2 hours of training to ensure your end users are up to date on the latest features of Aprimo.
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by gateB
Would you like to have a refresher training or have new admin users that need to be trained, slightly tailored to your configuration? We offer a 1.5-2 day admin training block to ensure your admin users are up to date on the administration area and latest features of Aprimo.
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