Test drive the best DAM in the business.

logo
Platform
Digital Asset Management thumbnail

Digital Asset Management

Manage content planning, creation, and distribution all in one place to get on-brand, personalized customer experiences to market faster.

Productivity Management thumbnail

Productivity Management

Improve productivity and collaboration, increase visibility, and align strategies with business objectives in real time to move your brand forward.

Plan & Spend thumbnail

Plan & Spend

Track, measure, and optimize your marketing spend and performance with planning, budgeting, and expense management tools all in one place.

Marketplace thumbnail

Marketplace

Explore partner apps, connectors, tools, and templates that expand the capabilities of the Aprimo platform.

Solutions

By industries

Financial Services

Life Sciences

Manufacturing

Consumer Goods

Technology

Retail

Pricing
Resources

Featured

The Definitive Guide to Content Operations

Everything you need to know about content ops and how it helps drive personalized CX at scale.

Discover Aprimo's Content360°

Get a single view into strategy, planning, execution, review, and delivery across all teams and locations in real time.

Marketing Cheat Codes Podcast

Join industry luminaries and DAM experts on how they beat Marketing: the game that never ends. New episodes every other week!

Partners
About Us
logo

Back to Marketplace

gateB Ongoing 1st Level Support for End Users name

gateB Ongoing 1st Level Support for End Users

by gateB

About the Integration

Services


Service


gateB



Digital Asset Management, Plan & Spend, Productivity Management

Are you missing the resources to provide an Aprimo support team internally? Do you require an organization to provide support including 1st point of contact for your Aprimo users? gateB provides Managed Support Services for 1st Level Support, 2nd and 3rd Level Support, User Access Management, Asset Quality Control, Asset Tagging/Librarian Services, Ad-Hoc Training, and other related services to our customers as requested. This support package is tailored to the client and typically specifies support locations, request types, and an included monthly amount of support services hours.

 

Example: Option including 1st Level Support incl. Librarian Services:

A typical monthly Managed Support Service package for 1st, 2nd, and 3rd Level Support would look as followed (example, to be defined in detail together with the client):

 

Optional monthly Managed Support Services – ongoing support package incl. 1st Level Support (limited to 100/h per month)

  • Providing the necessary resource availability for support services in Switzerland and Los Angeles, US
  • Acceptance of support requests in English
  • Providing email support addresses and hotline telephone number
  • Asset upload & tagging for assets submitted via gateB upload form
  • Asset quality check
  • Answering ad-hoc user questions
  • Provision of ad-hoc user training
  • Issue resolution for configuration and technical system issues
  • Opening, tracking, executing, and closing tickets
  • Availability form Monday to Friday 8:00 to 18:00 Central European time (Switzerland), and Monday to Friday 8:00 to 17:00 PT Pacific time zone (Los Angeles)

 

Additional support services on top of the included Managed Support Services hours are available.

 

Here is what you’ll get:

  • Professional support organization handling any type of request from your users
  • Included management of any Aprimo configuration or system issues
  • One clear point of contact for all users for any topic, including ad-hoc training and Q&A sessions

Related Integrations

gateB Ongoing 2nd/3rd Level Support Package logo

gateB Ongoing 2nd/3rd Level Support Package

by gateB

Are you providing an Aprimo support team internally for 1st level requests but looking to have an organization managing 2nd and 3rd level support for you? gateB provides Managed Support Services.

Service

gateB Custom Report Setup Package logo

gateB Custom Report Setup Package

by gateB

Are you using Aprimo as your strategic solution in marketing? But do you also get the right reports and dashboards to track your key KPIs and to see everything that is happening within Aprimo in simple dashboards? We provide you with services from our experienced data scientist team to set up custom reports and data visualizations specifically for you.

Service

gateB End User Training Session logo

gateB End User Training Session

by gateB

Would you like to have a refresher training or have new end users that need to be trained in-person/online, tailored to your configuration? We offer a package of 5 sessions (assuming up to 5 different user groups) at 1-2 hours of training to ensure your end users are up to date on the latest features of Aprimo.

Service

gateB Admin User Training Session logo

gateB Admin User Training Session

by gateB

Would you like to have a refresher training or have new admin users that need to be trained, slightly tailored to your configuration? We offer a 1.5-2 day admin training block to ensure your admin users are up to date on the administration area and latest features of Aprimo.

Service

background

Have any questions? Want a demo?

Company

About UsCareersPress and MediaContactTrust
Privacy PolicyTerms of Service

© 2023, Aprimo All Rights Reserved.