Reverse Engineering the Customer Experience – Guidebook
A guide to delighting customers and outmaneuvering competitors
Here’s a fact: digital has transformed customer expectations. Whether you’re in the investment, banking, or insurance businesses, customers want and expect top-tier experiences. As digital takes over these industries, it’s become easier for consumers to make a choice without meeting your representatives, either in-person or by phone.
At the same time, the experience, because money is involved, is also more personal whether you’re engaging with a business or consumer.
So how do you deliver stunning customer experiences every time and in every channel?
“Reverse Engineering the Customer Experience” will give you the insight you need to delight your customers and outmaneuver your competition.
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