Customer Support
Our Support Commitment
Aprimo Customer Support is committed to our customers' success because we view our own success through their eyes. We work tirelessly to establish and foster long-term customer relationships. The Customer Support team is keenly focused on one of Aprimo's six Core Values: Cultivation of Customer Loyalty and Success.
Customer Support Handbook
The Aprimo Customer Support Handbook references support procedures for customers and includes information on: eligibility, hours of operation, how to contact support, what to expect when you open an issue, assessing the severity of an issue, and product updates. If you are a current customer, please contact Aprimo Customer Support to request additional copies of the handbook.
Americas Customer Support
Americas Customer Support hours of operation are Monday through Friday, 9 a.m. Eastern Time to 5 p.m. Pacific Time, excluding U.S. holidays.
Americas Customer Support can be reached by phone at 317.803.4444 or by e-mail at supportticket@aprimo.com.
EMEA Customer Support
EMEA Customer Support hours of operation are Monday through Friday, 9 a.m. GMT to 5 p.m. GMT, excluding U.K. holidays. {GMT + 1 during observance of British Summer Time (BST)}
EMEA Customer Support can be reached by phone at +44 (0) 118 977 9710 or by e-mail at EMEASupportTicket@Aprimo.com.
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